Frequently Asked Questions
We work hard to make EPIX and EpixHD.com very easy to understand. Hopefully these frequently asked questions will come in handy. If you've got a question that's not answered here, please feel free to ask.- About EPIX
- Is EPIX a cable TV channel?
- What kind of movies do you have and how new are they?
- How much does it cost?
- How do I subscribe to EPIX?
- I don't live in the USA... Can I still enjoy EPIX?
- How do I know if EPIX is available from my TV Provider?
- Where can I watch EPIX?
- You guys got forums?
- How can I comment or give you advice?
- What do I get with my EPIX subscription?
- About EpixHD.com
- What is EpixHD.com?
- What are the system requirements?
- No IE6? Really?
- Do I need to subscribe to EPIX to watch movies online?
- What do I get by signing up?
- What do I get by subscribing?
- What is an Invite Code?
- How do I enable parental controls?
- I have an Invite Code. How do I use it?
- How do I create an account on EpixHD.com?
- How do I enable or authenticate my account?
- Why should I sign up?
- Do I need high speed internet to use EPIX?
- Can I watch EPIX on my mobile device?
- How do I invite friends to a Private Screening Room?
- How do I get invited to a Private Screening Room?
- Where can I watch?
- How do I retrieve my password?
- Can I post your Fun Facts to my blog?
- Are the movies on the homepage the only movies available?
- How can I browse your entire collection at once?
- Can I browse by genre?
- What is the queue?
- How do I use my queue?
- What happens when I "like" a movie?
- Why is my video playback stuttering?
- Why is my audio playback garbled?
- What encoding settings do you use for movies?
- What ports do I need open to watch movies?
- Can I access EpixHD.com from outside the United States?
- About EPIX Programming
- Do you need a host, actor, musician or model?
- How come the movie I want to watch is not currently available on EPIX?
- Where can I send fan mail?
- Where can I find your on-air schedule?
- Do you have Closed Captioning or subtitles?
- How do I use EPIX On Demand on my TV?
- What is EPIX2?
- What is The 3 From EPIX?
- For FiOS Customers
- How do I order EPIX?
- How much does it cost?
- Are there any downloads required to use EpixHD.com?
- So, if I have the channel on my TV, I'm all set?
- I forgot my Verizon Online name and/or password! What do I do?
- I'm a FiOS Customer and it's not working when I enter my FiOS name and password in the box. Who can I talk to?
- For Cox Communications Customers
- How do I get EPIX on my Cox Communications subscription?
- I have EPIX on Cox Communications, can I get access to EpixHD.com?
- For Charter Customers
- How do I order EPIX and how much does it cost?
- What is EPIX Online Content?
- How do I log in to access EPIX Online Content?
- How do I set up EPIX Online Parental Controls?
- Are there any downloads required to use EpixHD.com?
- Need more help?
- For Mediacom Customers
- How do I get EPIX on my Mediacom subscription?
- How do I order EPIX?
- How much does it cost?
- Are there any downloads required to use EpixHD.com?
- So, if I have the channel on my TV, I'm all set?
- I have EPIX, but do not have a Mediacom log-in. What do I do?
- I am a Mediacom Customer and it's not working when I enter my Mediacom username and password in the box. Who can I talk to?
- For Netflix Customers
- How do I watch EPIX movies on Netflix?
- How do I know what EPIX movies can be watched on Netflix?
- What if I get EPIX on my TV, and Netflix on my computer?
- Need more help?
- For Customers of Cable Companies That Are NCTC Members
- When will EPIX be available on my cable system?
- For Customers of Cable Companies That Are Insight Members
- When will EPIX be available on my cable system?
- For Customers of DISH
- How do I get EPIX on my DISH subscription?