The Charter Head of Household can set viewing permissions for all sub account holders by visiting charter.net/videoparentalcontrols or by visiting charter.net/myaccount and clicking on “Online Video Parental Controls”. By default, all sub accounts are set to TV-14 and TV-PG.



Please note: You may need to log out and log back in for parental control settings to take effect. If you are logging in and out with multiple users and changing parental controls on the same browser, you may also need to clear your browser’s cookies. To delete cookies in Internet Explorer, click on “Tools” and then “Internet Options”. From here you can delete temporary files and cookies. In Firefox, select “Tools” and “Clear Recent History”.