If you don't know your Verizon Online name or password, visit: https://www.verizon.net/ssowebapp/alternateAuth/altChoice.jsp

If you know your Verizon Online user name and the answer to your secret question but have forgotten your password, you can use the Verizon Online Password Reset tool to reset it. When changing your password, keep the following tips in mind:

• Your password is case-sensitive.
• Use a combination of at least six numbers and letters.
• Don't use your user name in any form (For example, spelled backwards or with a number added to the beginning or end).
• Avoid using a single word, from any language, with a number added to the beginning or end.
• Your password cannot include such characters as /, #, *, or blank spaces.
• Please allow up to one hour for your password change to take effect.

If you’re still having problems logging in, Verizon provides an online tool to help you retrieve your user name and password. Click here to troubleshoot login issues.