Verizon customers may contact Verizon Customer Support to submit questions via phone, email or live chat. Click here to contact Verizon Customer Support.

If that still doesn't work, you need to ensure that you have an EPIX subscription. Click here to order EPIX at Verizon.com or tune to channel 895 (HD) and 395 (SD) and follow the prompts or call 1-888-553-1555 (select option #3 for “new products & account changes”).

It takes Verizon FiOS 24 to 48 hours to enable your online access once you've ordered EPIX.

Note: It can sometimes take Verizon FiOS 24 to 48 hours to enable your online access once you've ordered EPIX. Sorry about that...