Frequently Asked Questions
We work hard to make EPIX and EpixHD.com very easy to understand. Hopefully these frequently asked questions will come in handy. If you've got a question that's not answered here, please feel free to ask.- About EPIX
- Is EPIX a cable TV channel?
- What kind of movies do you have and how new are they?
- How much does it cost?
- How do I subscribe to EPIX?
- I don't live in the USA... Can I still enjoy EPIX?
- How can I contact you?
- What do I get with my EPIX subscription?
- About EpixHD.com
- What is EpixHD.com?
- What are the system requirements?
- Do I need to subscribe to EPIX to watch movies online?
- What do I get by signing up?
- What do I get by subscribing?
- What do I get with my free trial?
- Does EpixHD.com offer Closed Captioning?
- How do I enable parental controls?
- How do I enable or authenticate my account?
- What if I don't want to give you my Provider credentials?
- Why should I sign up?
- Do I need high speed internet to use EPIX?
- How do I use the Watch With Friends feature?
- How do I get invited to a Private Screening Room?
- What is an EPIX Live Event?
- What is the EPIX Event Theater?
- How do I retrieve my password?
- Where can I watch?
- Can I post your Fun Facts to my blog?
- Are the movies on the homepage the only movies available?
- How can I browse your entire collection at once?
- Can I browse by genre?
- What is the queue?
- How do I use my queue?
- How do I clear my cache?
- Why is my video playback stuttering?
- Why is my audio playback garbled?
- What encoding settings do you use for movies?
- What ports do I need open to watch movies?
- Can I access EpixHD.com from outside the United States?
- About EPIX on Living Room and Portable Devices
- Can I watch EPIX on my device?
- How do I watch on my PS3?
- Why is the app all blurry on my PS3?
- How do I watch EPIX on my Xbox 360?
- How do I start the movie on my Xbox 360?
- How do I watch EPIX on my iOS Device?
- Which Android devices can I watch EPIX on?
- How do I watch movies on my EPIX app?
- How do I get my device code?
- How do I watch movies on my Roku?
- Do I have to enter a 6-digit code every time I want to watch movies?
- What do I do if the EPIX app asks me to enter the 6-digit code again?
- How many devices can I have on my EpixHD.com account?
- How do I manage my devices?
- How do I subscribe to EPIX?
- Where are your licenses for PS3?
- About EPIX Programming
- Do you need a host, actor, musician or model?
- How come the movie I want to watch is not currently available on EPIX?
- Where can I send fan mail?
- Where can I find your on-air schedule?
- Do you have Closed Captioning or subtitles?
- How do I use EPIX On Demand on my TV?
- What is EPIX2?
- About EPIX Contests
- What are the rules for that contest you're running?
- For Charter Customers
- How do I add EPIX to my Charter subscription?
- What is EPIX Online Content?
- How do I log in to access EPIX Online Content?
- How do I set up EPIX Online Parental Controls?
- Why am I having trouble with my parental controls?
- I'm trying to watch a movie in Apple Safari, but it's not working.
- How do I set my movie to higher quality?
- Are there any downloads required to use EpixHD.com?
- Need more help?
- For Cox Communications Customers
- How do I add EPIX to my Cox Communications subscription?
- I have EPIX on Cox Communications, can I get access to EpixHD.com?
- How do I get my Cox.net User ID and Password?
- For DISH Network Customers
- How do I add EPIX to my DISH Network subscription?
- How much does EpixHD.com cost?
- Are there any downloads required to use EpixHD.com?
- I have EPIX, but do not have a DISH Network Username. What should I do?
- I am a DISH customer with an EPIX subscription, but it is not working when I try to login to EpixHD.com. What should I do?
- For EPB Customers
- How do I add EPIX to my Fi TV subscription?
- I have EPIX, but I do not have a login for EPB2Go. What do I do?
- I am a Fi TV Gold subscriber and it's not working when I enter my username and password in the box. Who can I talk to?
- For Hawaiian Telcom Customers
- How do I register for an EpixHD.com account?
- I can't sign in using my Hawaiian Telcom user name and password.
- I am a Hawaiian Telcom TV subscriber but I can’t access EpixHD.com.
- For Home Telecom Customers
- How do I subscribe to EPIX?
- How do I get my log-in information?
- I'm having trouble with my log-in information. Who can I talk to?
- For Mediacom Customers
- How do I add EPIX to my Mediacom subscription?
- How much does it cost?
- Are there any downloads required to use EpixHD.com?
- So, if I have the channel on my TV, I'm all set?
- I have EPIX, but do not have a Mediacom log-in. What do I do?
- I am a Mediacom Customer and it's not working when I enter my Mediacom username and password in the box. Who can I talk to?
- For Suddenlink Customers
- How do I order EPIX?
- How much does EpixHD.com cost?
- Are there any downloads required to use EpixHD.com?
- I have EPIX, but do not have a Suddenlink Username. What should I do?
- I am a Suddenlink customer with an EPIX subscription, but it is not working when I try to login to EpixHD.com. What should I do?
- For Verizon FiOS Customers
- How do I order EPIX?
- How much does it cost?
- Are there any downloads required to use EpixHD.com?
- So, if I have the channel on my TV, I'm all set?
- I forgot my Verizon Online name and/or password! What do I do?
- I'm a FiOS Customer and it's not working when I enter my FiOS name and password in the box. Who can I talk to?
- For Cablevision Customers
- How do I subscribe to EPIX?
- For DIRECTV Customers
- How do I subscribe to EPIX?
- For Time Warner Cable Customers
- How do I subscribe to EPIX?
- For Customers of Cable Companies That Are NCTC Members
- When will EPIX be available on my cable system?
- For Customers of Cable Companies That Are Insight Members
- When will EPIX be available on my cable system?